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THE PROCESS
Simple. Transparent.
Built to get results.
Three clear steps — from a free honest audit to a fully optimised, actively managed profile that works for your business every single day.
Free Audit & Honest Advice
We review your profile, your competitors, and your local market together — live on a call. You'll leave with a clear picture of exactly what's holding you back, whether you work with me or not.
- Competitor comparison
- Ranking gap analysis
- No sales pressure — ever
Optimise Everything
I rebuild your profile from the ground up — the right categories, compelling descriptions, strategic photos, and content that Google rewards and customers trust.
- AI-written, human-reviewed content
- Photo & visual strategy
- Review generation system
Grow & Stay #1
I keep your profile active, fresh, and climbing — with regular posts, ongoing review management, and monthly reporting so you always know what's working.
- Monthly performance report
- Ongoing review management
- Continuous optimisation
THE STORY BEHIND FOUND FIRST
I know exactly what it feels like to be invisible.
Hi, I'm Donna — and over the years I've built businesses from scratch across two countries and several completely different industries. A party shop. A driving school in both the UK and Western Australia. A pet services business on both sides of the world.
Each one built on passion, hard work, and very little budget for promotion. So I did what most small business owners do — I figured it out myself. Self-marketing, hand-written ads, word of mouth, showing up and hoping people would find me.
"Word of mouth works. It really does. But it's slow. And looking back now, I know with absolute certainty that every single one of those businesses would have grown faster — much faster — if I'd known then what I know now about being found on Google."
Back in 2005, I finally handed that part over to the professionals. I paid a web agency to get me noticed online. They took the money, built something that looked the part, and delivered absolutely nothing. No visibility. No enquiries. No results. Just excuses.
I never forgot how that felt. Not just the wasted money — but the wasted time, the missed customers, and the realisation that they simply didn't care as much as I did. Because it wasn't their business on the line. It was mine.
So I kept learning. I taught myself what actually works, what Google actually wants, and why so many brilliant local businesses stay invisible despite working incredibly hard. Today I combine that real-world experience with the latest AI tools to get results that used to take agencies months — in weeks.
That's why I started Found First. To be the person I wish I'd had back then. Someone who has genuinely been in your shoes, who knows the frustration of being overlooked, and who has the skills and the drive to actually get you found.
— Donna, Founder of Found First
Common Problems I Solve
Most local businesses are
invisible on Google. Here's why.
These are the most common mistakes I see — and every single one is completely fixable.
Wrong or Missing Business Category
Category is the single biggest ranking factor in local search. Most businesses pick the first option they see. I find the optimal primary and secondary categories for maximum visibility in your specific market.
Too Few Reviews — or No System to Get More
Businesses with fewer than 20 reviews are invisible to most searchers. I set up a proven, ethical review generation system that grows your rating consistently — without a single fake review, ever.
Wrong or Missing Business Category
Category is the single biggest ranking factor in local search. Most businesses pick the first option they see. I find the optimal primary and secondary categories for maximum visibility in your specific market.
Too Few Reviews — or No System to Get More
Businesses with fewer than 20 reviews are invisible to most searchers. I set up a proven, ethical review generation system that grows your rating consistently — without a single fake review, ever.
Wrong or Missing Business Category
Category is the single biggest ranking factor in local search. Most businesses pick the first option they see. I find the optimal primary and secondary categories for maximum visibility in your specific market.
Too Few Reviews — or No System to Get More
Businesses with fewer than 20 reviews are invisible to most searchers. I set up a proven, ethical review generation system that grows your rating consistently — without a single fake review, ever.
WHAT'S INCLUDED
Every service your profile needs to rank and convert.
Profile Optimisation
A complete overhaul of your GBP — the right categories, attributes, descriptions, and service listings, built to rank and built to convert.
Ethical review generation, AI-drafted professional responses, and ongoing reputation monitoring — all done for you.
Regular GBP posts, offers, and updates — created with AI and refined for accuracy and quality before anything goes live.
Profile Optimisation
A complete overhaul of your GBP — the right categories, attributes, descriptions, and service listings, built to rank and built to convert.
Ethical review generation, AI-drafted professional responses, and ongoing reputation monitoring — all done for you.
Regular GBP posts, offers, and updates — created with AI and refined for accuracy and quality before anything goes live.
Common Problems I Solve
Every service your profile needs to rank and convert.
These are the most common mistakes I see — and every single one is completely fixable.
A complete overhaul of your GBP — the right categories, attributes, descriptions, and service listings, built to rank and built to convert.
Ethical review generation, AI-drafted professional responses, and ongoing reputation monitoring — all done for you.
Regular GBP posts, offers, and updates — created with AI and refined for accuracy and quality before anything goes live.
Pricing
Choose the right plan for you
Starter
Starter
- ✓Up to 5 projects
- ✓Basic support
- ✓5 GB storage
Most popular
Pro
- ✓Unlimited projects
- ✓Priority support
- ✓50 GB storage
- ✓Advanced analytics
Enterprise
Enterprise
- ✓Everything in Pro
- ✓Dedicated support
- ✓Unlimited storage
- ✓Custom integrations
the ai advantage
Why AI makes your profile perform better — not just faster.
AI doesn't replace expertise — it amplifies it. Here's exactly how I use it to get better results for your business.
Smarter Content, Written Faster
AI helps me research the right keywords, craft compelling descriptions, and create weekly posts that speak directly to what your local customers are searching for.
AI analyses the top-ranking profiles in your area and identifies the exact language patterns Google is rewarding — then helps write your description to match.
Deeper Competitor Intelligence
AI lets me analyse your competitors' profiles in detail — their categories, review patterns, post frequency, and content — to find the gaps your profile can fill.
Professional Review Responses at Scale
Every review — positive or negative — gets a thoughtful, professional, brand-consistent response. AI drafts them; I review and approve every single one before it goes live.
Clearer Insights, Better Decisions
AI helps me interpret your monthly performance data and translate it into plain English — so you always know what's working, what to do next, and why.
Local SEO
Boost Your Business with Google Business Profile
Having a robust Google Business Profile helps improve your local search visibility, making it easier for customers to find your business. Ensure your profile is complete and optimized to stand out in local searches.